What our customers say

Managed Credit Control “

RS&O has taken responsibility for managing our complete customer ledger and now works as an extension of our accounts team.

Rob manages the day-to-day credit-control process, including monitoring outstanding invoices, contacting customers before and after payment is due, sending emails and text messages, making telephone calls, recording payment promises and following up when commitments are missed.

What has been particularly valuable is the consistency and visibility the service provides. Every account is reviewed, every action is recorded, and difficult or unresolved matters are moved forward rather than being left to drift.

RS&O also supports us with the preparation and administration of small claims when normal credit-control activity has been exhausted, including court paperwork and mediation.

The service has given us a much more structured approach to credit control and the reassurance that our ledger is being actively managed by someone with many years of practical experience.

Debt Collection & Small Claims Support “

When a customer account reaches the point where our normal reminders are no longer working, we pass the matter to Rob at RS&O.

He deals directly with the customer, handles the follow-up and advises us on the next step if payment is still not made. This takes a difficult and time-consuming job away from our team, while still allowing us to know how each case is progressing.

Rob has also prepared and submitted a court claim for us where the account could not be resolved through normal collection activity. The case is still ongoing, but the paperwork and process have been handled on our behalf.

We have found Rob straightforward to deal with, persistent when required and professional in the way he communicates with both us and our customers.

Overdue Collections & Credit Monitoring “

RS&O supports Tezelec with the collection of overdue customer accounts and the ongoing monitoring of customer credit risk.

When an account remains unpaid, RS&O takes responsibility for contacting the customer, progressing the matter and keeping us informed until it is resolved or requires further escalation.

The combination of experienced collections support and ongoing monitoring gives us greater visibility of risk and reassurance that overdue accounts are being actively managed.