RS&O works alongside your existing accounting or CRM system to prepare and prioritise the credit-control workload, monitor changes in customer risk and help ensure every email, SMS, call and letter happens at the right time.
Works alongside Sage, Xero, QuickBooks, Excel and other accounting or CRM systems.
Credit controllers can lose hours deciding who should be contacted first, checking previous communications, reviewing overdue accounts and preparing reminders. RS&O organises the workload so your team can focus on customer conversations, resolving issues and collecting cash.
Credit control is the process of helping customers pay invoices correctly and on time. It includes sending reminders, making telephone calls, resolving invoice queries, recording agreed payment dates and following up when payments are missed.
Good credit control begins before an invoice becomes seriously overdue. It protects cash flow while maintaining professional customer relationships.
Many businesses manage overdue invoices through spreadsheets, emails and memory. RS&O provides a structured alternative — whether your team operates the platform themselves or RS&O manages the process on your behalf.
You do not need to operate the software yourself. RS&O can support your team through specialist workflows, or manage your credit control on your behalf.
Give your existing accounts or credit-control team a clear daily workflow. The system shows which customers need attention, what action should happen next and which payment promises or risk changes require follow-up. Your team stays in control — RS&O organises the workload.
RS&O can act as an extension of your accounts team. We can manage reminders, emails, text messages, telephone calls, payment promises, difficult accounts and escalation activity on your behalf.
RS&O does not replace your accounting software, CRM or credit-control team. Customer and transaction data is brought into the platform, where RS&O adds specialist workflows, risk monitoring, communication management and structured planning.
Bring your customer ledger and open transactions into the platform from Sage, Xero, Excel or bespoke systems.
RS&O adds specialist credit-control workflows, risk monitoring and communication management while you continue using your existing financial system.
Monitoring is provided through a leading commercial credit information provider, giving you earlier visibility of changes that may justify a review.
Accounts can be placed into structured workflows involving due-date reminders, emails, SMS, telephone calls, letters, account reviews and escalation or legal review. Nothing is forgotten and every customer follows the agreed process whilst your team remains in control.
RS&O can prepare weekly communications listing invoices becoming due during the week. Professional advance reminders encourage earlier customer contact, improved payment habits and reduced overdue administration.
Polite reminders before due dates
Build better payment habits
Customers know what's due
Less time chasing late payments
Complete account history including emails, SMS, letters, calls, dates, statuses and notes. This supports disputes, internal accountability and potential future legal action.
The platform highlights missing email addresses, mobile numbers, incomplete company details, overdue credit checks and missing information that may affect communication or future legal action.
Instead of spending hours preparing queues and deciding who should be contacted next, your team receives a structured plan of action. Credit controllers can concentrate on speaking to customers, resolving disputes and securing payment, while managers retain complete visibility of progress and outcomes.
RS&O is designed for businesses that supply goods or services on credit to many smaller businesses
A simple four-step process configured for your specific credit-control workflow
Import your customer ledger and open transactions from your accounting system or via Excel export
Set up your specific process for reminders, escalations and communication timing
The system prioritises accounts and prepares all communications requiring action
Follow the structured plan, record outcomes and receive alerts for risk changes
Businesses work with RS&O in different ways — from complete ledger management and overdue-account collection to customer credit-risk monitoring. Here is what some of our customers have said about the support they receive.
RS&O has taken responsibility for managing our complete customer ledger and now works as an extension of our accounts team.
The service has given us a much more structured approach to credit control and the reassurance that our ledger is being actively managed.
Rob deals directly with the customer, handles the follow-up and advises us on the next step if payment is still not made.
We have found Rob straightforward to deal with, persistent when required and professional in the way he communicates with both us and our customers.
The combination of experienced collections support and ongoing monitoring gives us greater visibility of risk and reassurance that overdue accounts are being actively managed.
RS&O specialises in credit-control workflow software and managed credit-control services for UK B2B suppliers. The platform was developed from more than 30 years of practical credit-control and debt-recovery experience, and is designed to help businesses of all sizes organise workloads, monitor customer risk and manage communications more consistently.
Managed-service communication is personally handled — not passed into a large anonymous portfolio. RS&O works alongside your existing accounting and CRM systems without requiring you to replace software that already works for you.
We can demonstrate how RS&O would organise your customer ledger, highlight priorities, monitor risk and prepare the next actions for your team.
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