RS&O can manage your customer ledger on your behalf. We contact customers before invoices become overdue, follow up unpaid accounts by email, SMS, telephone and letter, record every action and help move unresolved accounts through the appropriate escalation process.
A personally managed service, supported by RS&O credit-control technology.
Full ledger management, temporary credit-control cover or focused support clearing an overdue-account backlog.
Human service, organised by specialist technology
Managed credit control means RS&O handles the day-to-day work of helping your customers pay invoices on time. We can review your outstanding invoices, contact customers, resolve routine queries, record agreed payment dates and follow up when payments are missed.
RS&O can manage your complete customer ledger (your list of customer invoices and outstanding balances), support your existing accounts team or focus on a backlog of overdue accounts.
Customers can be contacted before invoices become overdue, helping prevent avoidable payment delays and reducing uncomfortable last-minute chasing.
Every email, SMS, telephone call, letter, promise and account note is recorded so that nothing is forgotten and every customer has a clear next action.
Where routine credit control does not resolve an account, RS&O can help prepare the information, correspondence and documentation required for the next stage.
A structured, consistent and fully recorded credit-control service covering the complete journey from advance reminder to escalation.
Regularly review the customer ledger and identify overdue accounts, approaching due dates, broken promises, disputes and higher-risk customers.
Prepare and send professional reminders before invoices become due, encouraging earlier customer engagement and improving payment habits.
Send planned, consistent communications using the agreed tone and escalation schedule, with all activity fully recorded.
Call customers, discuss outstanding invoices, resolve queries and obtain realistic payment commitments, with call notes recorded against each account.
Record promised payment dates and automatically bring accounts back for follow-up when commitments are missed.
Record invoice disputes and work with the customer and the client's internal team to prevent genuine queries from becoming forgotten debts.
Prepare reminder letters, statements, account histories and escalation correspondence as part of the ongoing credit-control process.
Where included in the service, monitor relevant changes in company credit information and highlight accounts that may require immediate review.
Provide a clear record of activity, account status, customer responses and recommended next actions, so you remain in control.
A straightforward process, configured around your ledger and communication preferences.
Customer and open-transaction information is imported from your accounting system, CRM or an agreed Excel export. There is no requirement to replace your existing software.
We agree when customers should be contacted, the tone of communications, escalation timings and any accounts requiring special handling before work begins.
We prepare and carry out the agreed emails, SMS messages, telephone calls, letters and follow-up actions, recording every outcome against the customer account.
Actions, responses, payment promises, disputes and escalation recommendations remain recorded and reviewable. You remain informed and in control throughout.
RS&O has taken responsibility for managing our complete customer ledger and now works as an extension of our accounts team.
Rob manages the day-to-day credit-control process, including monitoring outstanding invoices, contacting customers before and after payment is due, sending emails and text messages, making telephone calls, recording payment promises and following up when commitments are missed.
What has been particularly valuable is the consistency and visibility the service provides. Every account is reviewed, every action is recorded, and difficult or unresolved matters are moved forward rather than being left to drift.
RS&O also supports us with the preparation and administration of small claims when normal credit-control activity has been exhausted, including court paperwork and mediation.
The service has given us a much more structured approach to credit control and the reassurance that our ledger is being actively managed by someone with many years of practical experience.
Whether you need ongoing ledger management, temporary credit-control support or help clearing an overdue backlog, we can discuss an approach suited to your business.
Discuss Your LedgerSome businesses need their complete ledger managed. Others need support with overdue accounts, temporary staff cover, a backlog of neglected accounts or the preparation of selected claims.
Ongoing management of customer contact, due-date reminders, overdue accounts, payment promises and escalation activity.
Short-term support during holidays, sickness, recruitment periods or increased workloads.
Focused activity to review and work through accounts that have not been contacted consistently.
Management of particular customers, disputed accounts, difficult balances or accounts requiring escalation.
Preparation and administration support where routine credit-control activity has been exhausted.
The difference is not simply how overdue accounts are chased. Managed credit control begins earlier, maintains consistent customer contact and keeps each account moving towards a clear next action.
Where normal credit-control activity has been exhausted, RS&O can assist with the administration and preparation required for a business-to-business small claim.
RS&O is not a firm of solicitors and does not provide legal advice. Court support and attendance are considered separately for each case and remain subject to the applicable court rules.
The managed service is intended for UK businesses supplying goods or services on credit to other businesses.
The service relates to business-to-business trade accounts and is not marketed as a consumer debt-advice or consumer debt-management service.
Tell us briefly about your customer accounts and the areas where you need support. We will arrange a confidential conversation about the most appropriate approach.
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